Central Plumbing & Heating Inc

Merrik Brown (she, her, hers)

4 years ago

After several failed attempts at finding a spout for my tub to replace an old, rusted over one, I made my way over to Central and I was helped to quickly find a solution that ended up being cheaper than Lowe’s or Home Depot! I didn’t know that Central sold materials and had been under the impression that they were solely a servicing business, but was happy to learn that I could support local and fix the issue myself. Mark knew exactly what I needed and gave me several options to try, reassuring me that I could return whatever I didn’t need. I will absolutely be shopping here again - awesome customer service and staff that didn’t make me feel silly for having so many questions.

Bob Doehl

a year ago

We scheduled an appointment for repair of our garage heater. When we made the appointment, they asked for the model number. Before coming out, the technician called for a description of what was happening so he could bring the most likely parts with. The technician arrived at the scheduled time, had a great pleasant demeanor, quickly diagnosed the issue, and replaced the faulty part with one he already had on the truck as a result of his calling ahead.

Sonya Lesemann

a year ago

I was having some furnace issues. Replaced the thermal coupler, still not working. So I took it apart and brought in my pilot assembly to Central Plumbing & Heating to hopefully get a replacement, my furnace is as old as the hills btw. No pilot assembly in sight that matched mine, to no surprise. The fellow working asked if he could bring my pilot assembly in the back, to try and clean the pilot orifice, I agreed. When he came back with my parts, they looked brand new. I asked how much I owed him. He refused any payment and simply said, “Why would I charge you anything, if I didn’t sell you anything?” So I thanked him and went home. I reinstalled my parts into the furnace, and everything worked perfectly. Thank you so much for saving the day, your kindness is greatly appreciated!!!

Tom Anderson

6 years ago

I live in Mat-Su and had a kitchen sink malfunction. I contacted several of the prominent plumbing companies in the Valley. It seemed the staff answering the phone didn't understand my problem nor recognized my sink brand or issue. One even said they couldn't send a plumber out to look ("I don't think we can fix it for you."). So, I drove to Anchorage and brought my smartphone photos. I was greeted by knowledgable staff, and actually several plumbers were there. They identified the problem immediately and sold me the parts. I just repaired the sink and it works great. I've lived here for over 60 years and Central has never let me down. Thanks.

Ben Jevons

4 months ago

Can I just say that whoever the gal is that works their parts counter is about the most lovely human I have encountered in a while. She knows her stuff and really loves plumping parts!

Paul Gill

5 months ago

Friendly local business, knowledgeable staff. Guided me through my options, taught me what I needed to know to make an informed decision and do the job safely and correctly. Referred me to other local businesses for things they don't carry.

Daniel Mendez

4 months ago

Needed an item to get my hotwater heater fixed and they were able to help when no one else did. Also were very patient even though they were very busy today. Thanks guys

Travis Parcher

7 months ago

Paul is a wealth of knowledge and has pointed me in the right direction. I am updating/replacing my forced air system. By doing this I should save money by having new components being energy star rated and long run savings not needing to retrofit newer components on an 80' custom built unit. I have purchased all of the suggested components from Paul and look forward to have an updated system in my home.

Jennifer Carpenter

8 months ago

I had an EXCELLENT EXPERIENCE with Central Plumbing and Heating, in Anchorage Alaska! Despite not having the item I was looking for, one employee ✨ Kalei C. ✨ went out of her way, to build a custom order for me, to fit my needs. She is a shining star there! 🤩 THIS IS THE HIGHEST CUSTOMER SERVICE, that anyone could ask for!!!! 🙏🏻 I hope the company recognizes what an exemplary employee she is, and afford her the recognition through advancement, etc. that she is deserving of! Literally, there was a young male employee, that kept shaking his head (as she and I were in conversation) and saying no, no no. He could do with some professional training in customer service. If my experience was based on him, I would probably give it 1 star review. I HIGHLY RECOMMEND them!

Galen Hecht

4 months ago

Just called to ask some questions about my boiler and Paul was extremely helpful and provided a lot of information about how to test the system and make sure our heat works well. That type of customer service is rare. Thank you!